Company number 17352385. Registered in England and Wales. Registered office: 9 Caxton House, Broad Street, Cambourne, Cambridge, United Kingdom, CB23 6JN.
View company record ↗1. Tell us what you need to cancel
To stop a future renewal, change the automatic renewal preference for the subscription in your workspace. To cancel an order, request a refund or report a provider cancellation problem, open a support case or email billing@lhazardltd.com. Include your account email, order or subscription reference, service name and the action you want. You do not need to use a particular form.
We will confirm the request and explain the effective date, remaining access and any refund due. Keep a copy of your request. Account deletion and cancellation of a paid service are separate requests.
2. Consumer cancellation rights
For a UK consumer distance contract for services or digital content, a 14-day cancellation period generally starts the day after the contract is made, subject to applicable exceptions. This is separate from any longer voluntary cancellation period stated in your order. Rights in other markets may differ; mandatory local protections continue to apply.
If you expressly request a service to begin during that period, a proportionate charge may apply for the service actually supplied, where the legal conditions are met. The right to cancel a fully performed service ends early only where the required prior agreement and acknowledgement have been obtained.
For digital content supplied without a physical medium, early supply does not remove your cancellation right unless the required express consent, acknowledgement of the loss of that right, and contract confirmation have been provided. A general acceptance of our website terms is not a substitute for that separate consent.
3. Refunds and faults
Where a statutory cancellation refund is due, it will be made without undue delay and within the applicable legal deadline, normally within 14 days of being told of the cancellation. It will use the original payment method unless you expressly agree otherwise, without a refund fee. Any permitted deduction will be explained.
Rights for faulty, unavailable or misdescribed digital content or services are separate from a change-of-mind cancellation. Contact us so we can investigate the appropriate correction, repeat performance, price reduction or refund. A provider’s restrictions cannot remove rights you have against us under law.
For business purchases and cancellations outside a statutory period, the agreed order and provider conditions determine the available options. Stopping renewal normally leaves access for the remainder of the current term; we will identify any different arrangement before it applies.
4. Optional cancellation notice
To: L HAZARD LTD, 9 Caxton House, Broad Street, Cambourne, Cambridge, United Kingdom, CB23 6JN
Email: billing@lhazardltd.com
I give notice that I cancel my contract for the following service:
Service / order reference:
Order date:
Customer name:
Customer address:
Account email:
Date of notice:
Signature (only if sent on paper):
Copy this notice into an email or save this page as a PDF. Do not include payment-card details or passwords. Sandbox orders involve no real payment and therefore no monetary refund.